Refund Policy

Overview

Splainin wants every customer to be satisfied with their purchase. We stand behind our product and want you to feel confident trying it out.

This policy explains how refunds are handled for purchases made directly through the Splainin website and processed by Lemon Squeezy.

At a Glance

Here's a quick overview of the refund terms for direct purchases:

Direct Purchases — Lemon Squeezy

All purchases made at splainin.com are processed by Lemon Squeezy as the Merchant of Record. This means Lemon Squeezy handles billing, payment processing, and refunds on our behalf.

Splainin offers a 30-day money-back guarantee on all direct purchases. If you're not satisfied within 30 days of your purchase date, you may request a full refund.

Refund Eligibility

• You must request the refund within 30 days of the original purchase date.
• The guarantee applies to Splainin software-license purchases made directly through splainin.com.
• The license must not have been used in violation of Splainin's End User License Agreement.

Refund processing is also subject to Lemon Squeezy's applicable terms as the Merchant of Record.

Once a refund is issued, the refunded paid license will be deactivated. You may continue using any features available without a paid license.

Non-Refundable Cases

Refunds will not be issued in the following situations:

• Requests made after the applicable refund window has closed.
• Licenses used in violation of Splainin's End User License Agreement.
• Purchases that have already been refunded once.
• Cases where refund abuse or fraudulent activity is detected.

What Happens After a Refund

• The refunded paid license is deactivated upon refund confirmation.
• Projects and media stored locally on your device are not deleted when a license is refunded.
• Refunded licenses cannot be reactivated. You would need to purchase a new license.

How to Request a Refund

Contact Us

If you have questions about this policy or need assistance with a refund, we're here to help.